In recent years, the term “customer experience” has come to define a methodology for creating successful relationships with customers. To create a durable foundation for the ultimate experience, Vicasso believes the customer service model must focus on four key areas: Responsiveness, Utilization, Personalization, and Feedback.
In recent years, a new methodology has redefined how businesses utilize metrics. “Customer Success” is a metric-driven strategy for maintaining and optimizing long-term customer relationships. By anticipating a customer’s needs, Customer Success attempts to solve issues before they surface.
Making the workday better for your customer service team has never been easier than with Case Flags for Salesforce, where managers and end-users all benefit from a clear view of their workload. Product Director Howard Yermish and Product Manager Thais Pedroso walk you through the ins and outs of Case Flags in their latest Live Stream.
More and more businesses have recognized the value of delivering an exceptional experience, “customer experience” has become a clear competitive differentiator and a key metric for business success. But you can’t make relationships if you only focus on KPIs. For a support team that prioritizes the customer experience, the “metrics” are far more nuanced.
In today’s evolving business environment, companies are striving to be more agile and responsive to customer’s expectations. Customers who expect innovation require companies to push limitations. So how do you meet the evolving needs of your customers even as the marketplace changes?
Extend and enhance Service Cloud with productivity-boosting tools, purpose built for the Salesforce platform. Empower your support team with our four pillars of the customer service experience: Responsiveness, Utilization, Personalization and Feedback.
Vicasso recognized in 2021 Salesforce Partner Innovation Awards
Milestones and Entitlements can be an effective way to prioritize cases in Service Cloud. How does it compare to the Case Flags app?
Internet Creations has rebranded to better reflect the quality and innovation that you have come to expect from us. Welcome to Vicasso.
B2W Software improved their agent experience, which in turn improved the customer experience with Service Experience Suite
Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.
Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.
Imprivata is the digital identity company for healthcare.
OwnBackup is the leading cloud data protection platform.
