Service Experience Suite

Articles

Help Your Support Team Deliver Faster Service Using Case Flags

Making the workday better for your customer service team has never been easier than with Case Flags for Salesforce, where managers and end-users all benefit from a clear view of their workload. Product Director Howard Yermish and Product Manager Thais Pedroso walk you through the ins and outs of Case Flags in their latest Live Stream. 

OwnBackup Transforms its Business with Vicasso and Salesforce

Vicasso recognized in 2021 Salesforce Partner Innovation Awards

Case Flags vs Milestones and Entitlements for Salesforce

Milestones and Entitlements can be an effective way to prioritize cases in Service Cloud. How does it compare to the Case Flags app?

Internet Creations is now Vicasso

Internet Creations has rebranded to better reflect the quality and innovation that you have come to expect from us. Welcome to Vicasso.

Client Success Stories

Improved Agent Experience = Improved Customer Experience: Service Experience Suite & B2W Software

B2W Software improved their agent experience, which in turn improved the customer experience with Service Experience Suite

Herman Miller Improves Customer Satisfaction with Service Experience Suite

Herman Miller needed to move from an antiquated system that tracked customer inquiries to a current and more robust CRM tool.

How Legrand Increased First Contact Resolution by 78%

Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.

Imprivata’s Secret Weapon to Exceed Customer Expectations Despite the Pandemic

Imprivata is the digital identity company for healthcare.

OwnBackup Decreases Case Handling Time with Vicasso's AppExchange Apps

OwnBackup is the leading cloud data protection platform.

Webinars and Events

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