There are day-to-day administrative tasks costing your support agents time, and therefore costing you money. But simply knowing there are proverbial leaks in your lifeboat isn’t enough. What can you do to plug the leaks and start saving on service costs? Here are 3 apps built within the Salesforce ecosystem that can save your customer service team time and money.
If a customer is contacting you for help, chances are, they’re already frustrated. Making customers wait for help compounds an already disappointing customer experience. Improving customer service response time can reduce customer resentment and increase customer loyalty.
Spam is a major productivity problem everywhere, but in the contact center, you can’t treat it as aggressively and risk false-positives — losing a legitimate customer email would be very bad. Spam filtering at the email gateway is risky because email systems don’t have the benefit of your CRM data to cross-reference known contacts or accounts
When you're growing a business, you're bound to encounter obstacles from time to time. But if you weren't good at overcoming them, you wouldn't be where you are, right?
Customer support is not for the faint-hearted. Each day presents a fresh batch of customer cases that can include complex problems.
The Fourth Industrial Revolution is changing how we live, work, and communicate, whether you’re ready for it or not. Between trust, artificial intelligence, and the future of work, organizations must adapt to customer expectations in this quickly evolving landscape.
Making the workday better for your customer service team has never been easier than with Case Flags for Salesforce, where managers and end-users all benefit from a clear view of their workload. Product Director Howard Yermish and Product Manager Thais Pedroso walk you through the ins and outs of Case Flags in their latest Live Stream.
Today’s customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity, or it’s weakened support capacity, we can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
As a response to the pandemic, businesses across the world are rolling out continuity plans while trying to effectively utilize resources and manage remote teams.
The marketing world has coined a term to define today’s demanding customers: omni shoppers. As the name implies, an omni shopper is an omnivorous customer, who uses any resource, online or offline, to make buying decisions. These shoppers, who are both socially connected and convenience-oriented, value the customer experience as much as product quality.
As agents face more and more anxious, demanding customers with complex cases, customer retention is a primary challenge for service teams worldwide. More than closing one case and handling the next, modern customer service must ensure all interactions highlight a brand’s empathy and personalization.
Milestones and Entitlements can be an effective way to prioritize cases in Service Cloud. How does it compare to the Case Flags app?
B2W Software improved their agent experience, which in turn improved the customer experience with Service Experience Suite
Imprivata is the digital identity company for healthcare.
Own is the leading cloud data protection platform.
Join Sean, Principal Solution Consultant, and Sam, Demand Generation Manager, for an in-depth conversation about hidden costs in your service process.
See three methods of using Case Flags to prevent cases from slipping through the cracks.
See how Case Flags can be a game changer for your organization.
