Whether you’re managing a busy support inbox or simplifying your team’s workflows, Email to Case Premium ensures the correct information is automatically added to the right cases. The Forward to Case feature is the perfect example of how it does this.
Texas Partner Bank uses Case Split, Email to Case Premium, File Slayer, and Simple Survey to build customer experiences that help their business thrive.
There are day-to-day administrative tasks costing your support agents time, and therefore costing you money. But simply knowing there are proverbial leaks in your lifeboat isn’t enough. What can you do to plug the leaks and start saving on service costs? Here are 3 apps built within the Salesforce ecosystem that can save your customer service team time and money.
Customer support teams face a common challenge: consistent, personalized communication that also maximizes productivity. Canned Responses streamline the support process, standardizing language while empowering support agents to customize the text as appropriate for each case.
Master Salesforce spam filtering: Learn how Email to Case Premium allows granular header capture, saving storage and empowering automated workflows.
More and more businesses have recognized the value of delivering an exceptional experience, “customer experience” has become a clear competitive differentiator and a key metric for business success. But you can’t make relationships if you only focus on KPIs. For a support team that prioritizes the customer experience, the “metrics” are far more nuanced.
Today’s customer service leaders need effective solutions to alleviate business challenges. Whether your challenge is increased user activity, or it’s weakened support capacity, we can help you solve high case volumes inside Salesforce while maintaining clear communication with your colleagues.
The marketing world has coined a term to define today’s demanding customers: omni shoppers. As the name implies, an omni shopper is an omnivorous customer, who uses any resource, online or offline, to make buying decisions. These shoppers, who are both socially connected and convenience-oriented, value the customer experience as much as product quality.
Imagine if anyone at your organization could simply forward an email message to your support address, and a case would be automatically created for the customer.
Ensure important emails are seen: Learn how to make Salesforce case priority reflect incoming email priority and manage storage usage.
Texas Partners Bank improved customer experience, and streamlined their service process despite the complexity of several different specialty service teams.
B2W Software improved their agent experience, which in turn improved the customer experience with Service Experience Suite
Legrand, the global specialist in electrical and digital building infrastructures, wanted to improve agent productivity for customer support cases.
As the trade association that represents, leads and serves the global airline industry, the International Air Transport Association (IATA) has its hands full.
Retail Logistics launched a customer portal in 2001 to provide customers with web-based self-service access to their order's status, inventory levels, and more.
The IT team at the College of Business needed a better way to manage their helpdesk.
Imprivata is the digital identity company for healthcare.
High support volume? Own used Vicasso's Email to Case, Case Merge, & Case Split to optimize service and cut resolution time by 56%.
Join Howard and Megan as they configure the Connected App live, showing you the process step-by-step.
Join Thais and Howard for a discussion of Email to Case Premium's new AI and Salesforce Knowledge features and more!
Ten things you wish you knew about Email to Case Premium that will take less than 20 minutes to implement for your support team.
